Healthcare Assistants and Influenza Vaccinations by Roy Peckitt brought to you by Williams Medical Supplies

Author: Roy Peckitt

In previous years our Practice have only had 4 clinicians (the Practice Nurses) vaccinating the patients against influenza.

This causes a great strain on their “normal” weekly workload, resulting in a serious backlog of appointment availability and soon demoralises the Nurses as they get “fed up” with this repetitive procedure.

The Benefits of Appraisal by Geoff Ribbens brought to you by Williams Medical Supplies

Author: Geoff Ribbens

When we appraise our staff, we either want them to be more efficient or want them to add more value.

So appraisal is all about improving people performance, so much so that in many organisations, appraisal is often referred to as the ‘Performance Improvement Process’.

Into The Lion’s Den - Leadership In Practice By Ian McGeechan Brought to you by Williams Medical Supplies

Author: Ian McGeechan

As a former rugby player and British Lions and Scotland coach, I feel that there are many parallels between my profession and the role of a GP Practice Manager.

For one, both a coach and a Practice Manager are in the front-line - and there is no hiding place!

10 Strategies for changing attitudes By Nigel Risner Brought to you by Williams Medical Supplies

Author: Nigel Risner

As work life becomes more complex and environmental changes force people and organizations to adapt more quickly, creating turbulence among our systems, more and more people seek to institute or embrace change.
The following 10 strategies are a place to begin that personal and organizational change.

You do marketing too! By Jon Wilks Brought to you by Williams Medical Supplies

Author: Jon Wilks

It’s been said before, of course - Practice Managers have to be masters of many business disciplines.
Alan Johnson stood up at the Labour Party conference in Bournemouth in September and blew the lid on the next one.

Sue Bates, 2007 Practice Manager of the Year Winner

Author: Sue Bates

Sue Bates, 2007 Practice Manager of the Year Winner

Facebook and Myspace

Author: Primary Business

Facebook is now frequently used by employees during work hours on work computers and, as a result, employers have banned thousands of employees from using the social networking site.
With 31 million users worldwide and over 2 million in the UK alone, Facebook is something which employers cannot ignore.

Understanding and Managing Your Service Culture

Author: Steve Simpson

Many years ago, as a consultant working with various organisations, I was confronted with a conundrum.
I could feel important aspects of a company’s culture soon after I entered it.
In one company I could feel ‘positive vibes’ in the air, in another there was an element of tension, and in another you could cut the air with a knife!